At RMYA Collections, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

Last Updated: September 2026

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Information We Collect:

We may collect the following information when you interact with RMYA Collections:

• Personal Information: Name, email address, phone number, billing address, and shipping address.
• Account Information: Information provided when you create or manage an account on our website.
• Order Information: Products purchased, order details, order history, delivery information, and communications related to your order.
• Payment Information: Payment details required to complete your purchase. Payment information is processed securely through our third-party payment service providers. RMYA Collections does not store your complete card or other sensitive payment credentials on its own systems.
• Communication Information: Information you provide when contacting us through WhatsApp, email, phone, or other customer-support channels.
• Website Usage Information: We may collect information about how you interact with our website, such as device information, browser type, IP address, and general website activity.

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How We Use Your Information:

The information we collect may be used to:

• Process, confirm, and deliver your orders.
• Manage your RMYA Collections account.
• Contact you regarding your orders, payments, delivery, returns, and customer-support requests.
• Contact you through WhatsApp or email regarding relevant updates and communications.
• Contact COD customers by phone when necessary to confirm their orders.
• Send promotional communications, offers, new-arrival updates, and other marketing information where applicable.
• Improve our website, products, services, and overall customer experience.
• Detect, prevent, and address fraudulent or unauthorised activities.
• Comply with applicable legal, regulatory, and other lawful requirements.

We do not sell or rent your personal information to third parties.

We also do not share your personal information with third parties for their independent marketing purposes.

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Sharing Your Information:

We may share limited personal information with trusted third-party service providers when it is necessary to provide our services.

These may include:

• Payment service providers for securely processing payments.
• Courier and logistics partners for shipping and delivering your orders.
• Technology and website service providers who help us operate and maintain our website.
• Analytics or other service providers, where applicable, to help us understand and improve our website and services.
• Government authorities, regulators, or other parties where disclosure is required by applicable law.

We only provide third parties with information reasonably necessary for them to perform the services they provide to us, subject to applicable requirements.

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Payment Information:

Payments made through our website may be processed by third-party payment gateways or service providers.

Your payment information is handled according to the security and privacy practices of the respective payment provider. RMYA Collections does not store complete card details or other sensitive payment credentials on its own systems.

The name and details of our payment gateway/service provider will be updated once confirmed.

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COD Order Confirmation:

For Cash on Delivery orders, we may contact you by phone to confirm your order before processing or dispatch.

This may include verifying details such as your name, order information, phone number, and delivery address.

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Cookies:

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

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Website Analytics:

We may use analytics and similar technologies to understand how visitors use our website and to improve our products, services, and website experience.

The specific analytics and tracking tools used by RMYA Collections may be updated from time to time.

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Data Security:

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, you acknowledge that no online system is completely risk-free.

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Data Retention:

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders.
• Providing customer support.
• Maintaining account and order records.
• Resolving disputes and addressing complaints.
• Preventing fraud and misuse.
• Complying with applicable legal, accounting, tax, and regulatory requirements.
• Enforcing our agreements and protecting our legitimate business interests.

When information is no longer required for these purposes, we may securely delete or anonymise it, subject to applicable legal requirements.

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Your Privacy Rights:

Subject to applicable laws and requirements, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Withdraw consent for promotional communications.
• Opt out of receiving marketing communications from us.

You can contact us if you wish to exercise any of these rights.

Please note that certain information may need to be retained where required by law or where necessary for legitimate business purposes.

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Marketing Communications:

If you have provided consent or otherwise permitted us to contact you for promotional purposes, we may send information about:

• New arrivals
• Offers and discounts
• Promotions
• Jewellery collections
• Special events or campaigns

You may request to opt out of promotional communications at any time by contacting us or using the unsubscribe/opt-out option provided in the relevant communication.

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Children's Privacy:

Our website and services are not intended to knowingly collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete such information where required.

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Third-Party Websites & Services:

Our website may contain links to or integrate with third-party websites, payment providers, social-media platforms, courier services, or other external services.

RMYA Collections is not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

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Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your information.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

RMYA Collections
Phone / WhatsApp: +91 7569172423
Email: rmyacollections@gmail.com