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Refund policy
At RMYA Collections, customer satisfaction is very important to us. Every product is carefully checked and packed before dispatch to ensure it reaches you in the best possible condition. Please go through our policy to understand how we handle returns, replacements, and refunds.
General Policy:
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We follow a No Return / No Exchange policy for all orders once delivered, except in cases of damaged, defective, or incorrectly delivered products.
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Returns or exchanges are not accepted for reasons such as change of mind, dislike of the design, or personal preferences.
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We do not offer international shipping at this time.
Damaged or Defective Products:
If you receive a damaged or defective product, we are committed to resolving the issue as quickly as possible.
Steps to Raise a Claim
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Inform us within 48 hours of receiving the order.
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OPENING VIDEO IS MANDATORY. Please share a clear and complete unboxing video of the parcel and product.
Important Opening Video Requirements
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Before opening the package, the entire package must be clearly shown from all sides.
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The package should be properly focused, particularly around the sealing/tearing side, before opening.
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The video must be continuous and unedited.
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❌ No zooming
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❌ No editing or cuts
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✅ 360° view of the package must be shown before opening
Claims without a proper and valid opening/unboxing video may not be accepted.
Send Your Claim To:
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WhatsApp: +91 7569172423
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Email: rmyacollections@gmail.com
Once our team verifies the claim, we will:
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Offer a replacement of the same product, or
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Provide a refund if replacement is not possible.
Missing or Incorrect Products:
If you receive a missing or incorrect product, please contact us within 48 hours of delivery.
A proper 360° opening/unboxing video is mandatory to process the claim.
For an approved claim:
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An incorrect product may be replaced with the correct product.
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If a missing product cannot be replaced, we will provide a refund for the missing product.
RMYA Collections reserves the right to make the final decision after reviewing the evidence provided.
Refunds:
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Refunds will be processed to the original payment method within 5–7 working days after approval.
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For Cash on Delivery (COD) orders, refunds will be issued through bank transfer or UPI, after confirmation of the required account details.
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Shipping charges paid at the time of placing the order are non-refundable.
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Refunds will be processed only after the returned product has been received and inspected, where applicable.
Return & Replacement Shipping:
For an approved damaged, defective, or incorrect-product claim, RMYA Collections will arrange the reverse pickup.
For other eligible return pickups, where applicable, return shipping charges will be borne by the customer.
The returned product must be available for pickup in the condition required under this policy.
Conditions for Claim Approval:
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Claims must be reported within 48 hours of delivery.
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A complete 360° opening/unboxing video is mandatory.
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The package must be clearly shown from all sides before opening.
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The video must be continuous and unedited.
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No zooming or cuts should be used in the video.
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The product must be unused and in its original packaging.
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All applicable tags, boxes, pouches and other packaging should be retained until the claim is resolved.
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Claims without sufficient proof of damage, missing items, or incorrect products may be rejected.
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Any visible signs of tampering or insufficient evidence may result in the claim not being honoured.
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RMYA Collections reserves the right to review the evidence and make the final decision on all claims.
Important: Please do not discard the original packaging until you have checked your order and confirmed that all products have been received in good condition.
Contact Us:
For all return, replacement, or refund-related queries, please contact us:
Phone / WhatsApp: +91 7569172423
Email: rmyacollections@gmail.com
RMYA Collections
We're here to make your jewellery shopping experience simple and worry-free.